AI Email Support

Email support is the biggest pain point for many businesses: 60-80% of all requests are routine (opening hours, order status, standard FAQs), but they eat up time.

What AI Email Support Can Do

Triage

AI sorts incoming emails automatically:

• Urgent → immediately to you
• Routine → AI drafts reply, you approve
• Spam → straight to spam folder
• Complaint → prioritized, to you with context

Reply Drafts

For 80% of routine requests, the AI creates a complete reply draft in your brand voice. You see the draft, click “Send” or adjust. Saves 5-10 minutes per reply.

Multilingual

AI replies in the customer’s language — DE, EN, FR, IT, ES out of the box. No extra effort per language, no translation errors.

Escalation

When uncertain, AI escalates correctly — with full context, so you can take over seamlessly. No “computer says no.”

Draft-Only Mode

In draft-only mode, nothing goes out without your approval. You keep 100% control. The AI is your assistant, not your replacement.

Integration

AI email support integrates with:

• Gmail / Google Workspace
• Microsoft 365 / Outlook
• Any IMAP-capable mailbox

Setup in 30 minutes, no IT team required.

First Steps

1. Train the AI with your FAQs (1-2 hours)
2. Enable draft-only mode
3. Test for one week — review replies, give feedback
4. Enable auto-send for 100% trustworthy requests (e.g., opening hours)